An Important Message to our Customers
Unauthorised Dealer/ Distributor And Warranty Disclaimer Statement
HTE is firmly committed to providing our customers with best in class, reliable security solution products through authorised Distributors. Our policy is to honour product warranties and to perform services only on products purchased from an authorised HTE Distributor.
Unfortunately, not every Distributor or Reseller advertising HTE products has been authorised by HTE. If you purchase an HTE product from an unauthorised dealer or if the original factory serial number has been removed, defaced or altered, your HTE warranty may not be valid.
Products sold on these unauthorised websites or from these unauthorised Distributors / Resellers may not carry a warranty from HTE.
To see a list of HTE unauthorised Distributor click here.
When you purchase products from an unauthorised website or
distributor, you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country.
Please protect yourself and your HTE product by ensuring that you only purchase HTE products from an Authorised HTE Distributor.
To help guide you, we have compiled below a list of known unauthorised Distributors. This is not a complete list, and we recommend you contact us if you have any doubts. We note that unauthorised distributors may appear on a marketplace site, hosted by companies such as amazon.com or ebay.com.
If you have any questions regarding whether you are dealing with an authorised HTE dealer
(CONTACT US BUTTON)
UNAUTHORISED DISTRIBUTORS/DEALERS AND WARRANTY DISCLAIMER STATEMENT
AN IMPORTANT MESSAGE TO OUR CUSTOMERS
Unauthorised Dealer/Distributor and Warranty Disclaimer Statement
Warranty Disclaimer in Respect of Unauthorised Distributors and Resellers
Hanwha Techwin Europe (HTE) is firmly committed to providing our customers with best in class, reliable security products and solutions via authorised distributors. Our policy is to provide post-sales services and honour product warranties only for products purchased from an authorised HTE distributor.
Unfortunately, not every distributor, reseller or retailer advertising HTE products is authorised by HTE.
When you purchase products from an unauthorised distributor or reseller, or via an unauthorised website, you will be taking a risk that these products may be counterfeit, used or defective and may not be designed for use in your country. Equally important, these products may not carry a warranty from HTE.
In addition, your HTE warranty may not be valid if you have purchased an HTE product from an unauthorised source or if the original factory serial number has been removed, defaced or altered.
Unauthorised Distributors and Resellers
Please protect yourself by ensuring you only purchase HTE products from an HTE authorised source.
To help guide you, we will be compiling and publishing below a list of known unauthorised distributors, resellers and retailers. This won’t be a complete list and we recommend you contact us if you have any doubts. Please note unauthorised distributors, resellers or retailers may appear on a marketplace site hosted by companies such as Amazon or eBay.
Click to view our list of authorised European Distributors.
HTE SALES PERSONNEL OR OTHER EMPLOYEES HAVE NO AUTHORITY TO MODIFY OR GRANT EXCEPTIONS TO THIS POLICY. Therefore, all questions or comments regarding this policy are to be directed to the policy administrator at Hanwha Techwin Europe, Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT, UK.