Customers using the Wisenet Mobile Application to connect with their recorders may need to re-activate their DDNS/P2P settings after upgrading the Firmware. Please follow the attached guide to complete this procedure.

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Samsung Techwin





Unauthorised Dealer/Distributor and Warranty Disclaimer Statement


Warranty Disclaimer in Respect of Unauthorised Distributors and Resellers

Hanwha Techwin Europe (HTE) is firmly committed to providing our customers with best in class, reliable security products and solutions via authorised distributors. Our policy is to provide post-sales services and honour product warranties only for products purchased from an authorised HTE distributor.

Unfortunately, not every distributor, reseller or retailer advertising HTE products is authorised by HTE.

Please Beware

When you purchase products from an unauthorised distributor or reseller, or via an unauthorised website, you will be taking a risk that these products may be counterfeit, used or defective and may not be designed for use in your country. Equally important, these products may not carry a warranty from HTE.

In addition, your HTE warranty may not be valid if you have purchased an HTE product from an unauthorised source or if the original factory serial number has been removed, defaced or altered.

Unauthorised Distributors and Resellers

Please protect yourself by ensuring you only purchase HTE products from an HTE authorised source.

To help guide you, we will be compiling and publishing below a list of known unauthorised distributors, resellers and retailers. This won’t be a complete list and we recommend you contact us if you have any doubts. Please note unauthorised distributors, resellers or retailers may appear on a marketplace site hosted by companies such as Amazon or eBay.

Authorised Distributors

Click to view our list of authorised European Distributors.

HTE SALES PERSONNEL OR OTHER EMPLOYEES HAVE NO AUTHORITY TO MODIFY OR GRANT EXCEPTIONS TO THIS POLICY. Therefore, all questions or comments regarding this policy are to be directed to the policy administrator at Hanwha Techwin Europe, Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT, UK.