UNAUTHORISED DISTRIBUTORS/DEALERS AND WARRANTY DISCLAIMER STATEMENT
AN IMPORTANT MESSAGE TO OUR CUSTOMERS
Unauthorised Dealer/Distributor and Warranty Disclaimer Statement
Warranty Disclaimer in Respect of Unauthorised Distributors and Resellers
Hanwha Techwin Europe (HTE) is firmly committed to providing our customers with best in class, reliable security products and solutions via authorised distributors. Our policy is to provide post-sales services and honour product warranties only for products purchased from an authorised HTE distributor.
Unfortunately, not every distributor, reseller or retailer advertising HTE products is authorised by HTE.
When you purchase products from an unauthorised distributor or reseller, or via an unauthorised website, you will be taking a risk that these products may be counterfeit, used or defective and may not be designed for use in your country. Equally important, these products may not carry a warranty from HTE.
In addition, your HTE warranty may not be valid if you have purchased an HTE product from an unauthorised source or if the original factory serial number has been removed, defaced or altered.
Unauthorised Distributors and Resellers
Please protect yourself by ensuring you only purchase HTE products from an HTE authorised source.
To help guide you, we will be compiling and publishing below a list of known unauthorised distributors, resellers and retailers. This won’t be a complete list and we recommend you contact us if you have any doubts. Please note unauthorised distributors, resellers or retailers may appear on a marketplace site hosted by companies such as Amazon or eBay.
Click to view our list of authorised European Distributors.
HTE SALES PERSONNEL OR OTHER EMPLOYEES HAVE NO AUTHORITY TO MODIFY OR GRANT EXCEPTIONS TO THIS POLICY. Therefore, all questions or comments regarding this policy are to be directed to the policy administrator at Hanwha Techwin Europe, Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT, UK.