Technical Support

The default IP address of Samsung IP camera is: http://192.168.1.100

The Default Password is: 4321

You can play recordings stored on an SD card from a Samsung camera / encoder directly on your PC.

Recordings made using the local storage function on the SD card are stored in “ch00imgYYYY_mm_DDAVI“

In order to play them locally on your PC you will need the Samsung SD card player tool which you can download from the Hanwha Techwin Europe website:

http://hanwhasecurity.bonddemo.com/online-tools/

Check the LOCK switch on the SD card and change it to the unlock position

Step 1: Download the latest firmware for your camera at:   www.samsung-security.eu

Note: Please ensure that the PC used is connected via wired cable and not through wireless

Step 2: Open your web browser and enter the IP address of your camera into the address bar and press Enter. The default username is admin and the default password is : 4321

Step 3: Click on the Setup Tab and System on the left side then choose Upgrade/Reboot

Step 4: Click on Browse, select the downloaded firmware file and click Send

1. Go to the Security table, and click on the “Trusted sites”, then click the “Sites” button.
2. Input your camera’s IP into the “Add this website to the zone”;
3. Cancel the check bot of the “Require server verification (https:) for all sites in this zone”;
4. Press the “Add” button;
5. Save it and refresh the IE.

In order to request reset instructions we must receive an e-mail from the CCTV installer / distributor requesting reset instructions for the particular model number of recorder you have.

The e-mail must be sent to [email protected] and the e-mail must include company name, address & logo, so we can confirm who you are.

Please note these instructions will not be provided directly to the End User of the product.

1 Go to Start –>  Control Panel –> Add and Remove Program and Uninstall SSM.

2 Clear the Registry

a) After the restart go to Start –> Run –> and Type REGEDIT to run the Registry Editor

b) Access to Path as follow :

• 32 bit PC : HKEY_LOCAL_MACHINE> SOFTWARE>Microsoft  > Windows > CurrentVersion > Uninstall
• 64 bit PC : HKEY_LOCAL_MACHINE> SOFTWARE> Wow6432Node > Microsoft > Windows >CurrentVersion > Uninstall

c) Search for the following folders. And if they exist, delete them.

• {2B3D4159-C2D9-4213-9563-85F2AD9F7424}
• {2A3D4159-C2D9-4213-9563-85F2AD9F7424}
• {26CD3C5F-E1B7-4223-849D-BOEED34E9DB7}

Check if the lens is stained.

If dirty, clean the lens with a soft, clean cloth.

Is the camera directly facing sun or fluorescent lighting?

If so, change the camera position.

Check that the DC/VIDEO selected switch at the rear of the camera is set to a proper position according to the type of your auto IRIS lens.

It occurs when the power lamp on the front panel of the camera reflects against the glassy surface of the optional outer cover.

Change the camera position.

Adjust the contrast feature of the monitor.

If the Camera is exposed under too strong light, change the camera position.

Check the power cord and line connection between the camera and monitor are made properly.

Color Camera
Check that the DC/VIDEO selection switch on the rear of the camera is set to a proper
position according to the type of your auto IRIS lens.

B/W Camera
Check that the VIDEO/DSC selection switch on the rear of the camera is set to a proper
position according to the type of your lens.

Fit the lens onto the mounting screw of the camera and turn the lens clockwise until it completely stops at the end.

Then, turn it counterclockwise to the desired position.

It allows the rotation angle to be a maximum 340˚ if dismounting is not required.

Check the connection cable and adjust the color and contrast controls.

Check the connection of the power cord

Check if the remote switch of the front part is on.It may be in off remote mode.

Check that the PB input level of the selected video is 1.0 Vp-p, and input the impedance select setting and confirm the PB mode setting.

Check that the input level of selected video is 1.0 Vp-p, and input the impedance select setting.

Adjust the tracking control.

The safety devices are operating. Press the reset button on the panel using a suitable implement.

This may occur when the recorder has been used for a long period of time.

During this time, a deposit of oxide has built up on the video heads which must now be cleaned.

Cleaning of the heads requires expertise.

Please contact your dealer.

For the following products : SVR-1650, SVR-1640, SVR-950

Check that the power cable is properly connected.

For the following products: SVR-1650, SVR-1640, SVR-950

Check that the camera’s video output terminal is connected to the monitor.

For the following products: SVR-1650, SVR-1640, SVR-950

VGA image output

1.Check that the camera is properly focused

2.Check that the VGA image output is selected

For the following products: SVR-1650, SVR-1640, SVR-950

Auto button

In the auto scan mode, other buttons are not working. Press the AUTO button to cancel the function

For the following products: SVR-1650, SVR-1640, SVR-950

current time

scheduled recording time

Scheduled recording is not finished.

Set correctly the current time and the scheduled recording time.

For the following products: SVR-1650, SVR-1640, SVR-950

Menu

Record Setting

Voice Recording ON

1.Set it by selecting Menu→Record Setting→Voice Recording→ON or check the volume of the output device.

2.The voice is played only with a single screen mode on CH1 – CH4. No voice is output in the fast play or multi screen mode.

For the following products: SVR-1650, SVR-1640, SVR-950

No recording/No image /Event recording

Normal recording

Scheduled recording

Record screen display

The recording status display ([NNNN]) on the screen differs according to the recording status. When not in recording, “0” appears; when there is no image, “-“ appears.
N (Normal recording), S (Scheduled recording), E (Event recording: motion detection/lost images/sensor)

For the following products: SVR-1650, SVR-1640, SVR-950

The REC button does not work when in scheduled recording.

For the following products: SVR-1650, SVR-1640, SVR-950

Copy Search

Full Search

After uting the DVR Viewer, search by using Copy Search or File Search.

For the following products: SVR-1650, SVR-1640, SVR-950

Copy→Copy (When the backup device is connected, it appears on the list)→If it appears on the list but the CD is not detected (not inserted), the lower-level copy menu is not displayed.

For the following products: SVR-1650, SVR-1640, SVR-950

CD or DVD should be formatted first.

For the following products: SVR-1650, SVR-1640, SVR-950

Copy can be done without formatting.

For the following products: SVR-1650, SVR-1640, SVR-950

Menu

System Setting

HDD

ALL

Set it by selecting Menu→System Setting→HDD→HDD→ALL (HDD1→ALL).

For the following products: SVR-1650, SVR-1640, SVR-950

If the life of HDD is up or bad sectors occur, recording is not possible. The HDD should be replaced.

For the following products: SVR-1650, SVR-1640, SVR-950

menu

System Setting

System

Remote Drive :QUAD setting

Change the setting by selecting Menu→System Setting→System→Remote Drive Mode.

For the following products: SVR-1650, SVR-1640, SVR-950

Samsung Electronics

Panasonic

Pelco

Speed Dome

SRX

A maximum of 5 DVRs can be controlled in simultaneous connection.

For the following products: SVR-1650, SVR-1640, SVR-950

Copy to USB

Copy to CD

Check whether images are being copied.

For the following products: SVR-1650, SVR-1640, SVR-950

CPU: Pentium IV 3.0GHz or higher (Hyper Threading recommended)

Memory 512MB, Video Card 128MB, HDD 120GB or higher

Windows 2000, Monitor with resolution 1024×768 or higher (1280×1024 recommended)

For the following products: SVR-1650, SVR-1640, SVR-950

System Setting

System

Next page ‘HDD’

Next page ‘PASSWORD’

Next page ‘TIME’

Next page ‘PTZ’

System Setting→System→(Click the triangle on the right) Next page→PTZ

For the following products: SVR-1650, SVR-1640, SVR-950

SCC-3100A system controller

For the following products: SVR-1650, SVR-1640, SVR-950

The TERM 1 switch controls PORT A and TERM2 switch controls PORT B.

Nos 1 & 2: ON → RS-485 MODE, OFF → RS-422 MODE

Nos 3 & 4: ON → Terminal Setting, OFF → Terminal Clear

For the following products: SVR-1650, SVR-1640, SVR-950

Samsung Electronics

Panasonic

Pelco

Speed Dome

SRX

Samsung Techwin: Speed Dome (SPD-2200, 2300, 2500, 3000, 3300), SRX-100B
Pelco (D Protocol Speed Dome), Panasonic (WV-CS854), Samsung Electronics (SCC-641/643)

For the following products: SVR-1650, SVR-1640, SVR-950

Check whether the batteries are depleted and replace them if necessary.

Operate the remote control by correctly aiming it at the remote control receiver.

For the following products: SVR-1650, SVR-1640, SVR-950

Set the DVR and remote control IDs identically.

For the following products: SVR-1650, SVR-1640, SVR-950

Number of controllable units
A maximum of 16 units (ID changed)