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We regret to inform you that the DDNS service for SHR and SPR DVR models will be permanently discontinued, effective 1st January 2021.

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Samsung Techwin

FAQs

FAQs

  • möchten Sie die Anschlußleitung seitlich in die aktuellen WISENET Kameras der P- und X-Serie einführen und benötigen die passende Verschraubung?

    Achtung !! metrische Gewinde passen nicht und können u.U. das Gewinde im Kameragehäuse beschädigen.

    Bitte verwenden Sie eine Verschraubung mit ¾“ NPT Gewinde

    Diese Verschraubungen passen auch an den Backboxen

  • What is the default IP address and Password of my Samsung IP camera?

    The default IP address of Samsung IP camera is: http://192.168.1.100

    The Default Password is: 4321

  • How can I play recordings from an SD card locally on my computer?

    You can play recordings stored on an SD card from a Samsung camera / encoder directly on your PC.

    Recordings made using the local storage function on the SD card are stored in “ch00imgYYYY_mm_DDAVI“

    In order to play them locally on your PC you will need the Samsung SD card player tool which you can download from the Hanwha Techwin Europe website:

    http://hanwhasecurity.bonddemo.com/online-tools/

  • I cannot record image onto SD memory card?

    Check the LOCK switch on the SD card and change it to the unlock position

  • How do I upgrade the firmware on my camera?

    Step 1: Download the latest firmware for your camera at:   www.samsung-security.eu

    Note: Please ensure that the PC used is connected via wired cable and not through wireless

    Step 2: Open your web browser and enter the IP address of your camera into the address bar and press Enter. The default username is admin and the default password is : 4321
    FAQ Firmware Screenshot 1

    Step 3: Click on the Setup Tab and System on the left side then choose Upgrade/Reboot

    Step 4: Click on Browse, select the downloaded firmware file and click Send

    FAQ Firmware Screenshot 2

  • IE security settings for DVR
    1. Go to the Security table, and click on the “Trusted sites”, then click the “Sites” button.
    2. Input your camera’s IP into the “Add this website to the zone”;
    3. Cancel the check bot of the “Require server verification (https:) for all sites in this zone”;
    4. Press the “Add” button;
    5. Save it and refresh the IE.

    IE Security Settings

  • How do I reset my DVR / NVR password?

    In order to request reset instructions we must receive an e-mail from the CCTV installer / distributor requesting reset instructions for the particular model number of recorder you have.

    The e-mail must be sent to [email protected] and the e-mail must include company name, address & logo, so we can confirm who you are.

    Please note these instructions will not be provided directly to the End User of the product.